Member Partners
Terms of Use

The Member Partner (hereinafter the "Partner") is the merchant that uses the customer loyalty system of the daponto platform. In addition to these conditions, the User Terms and Conditions also apply.

1. Access to the service and credits

To award points and create or publish campaigns, the Partner must have active Spot status, obtained with an active credit pack acquired on the platform. Credits have the validity indicated at the time of acquisition. Discover campaigns do not require Spot status.

Whenever a payment is required, the Partner is directed to a secure payment provider.

2. Awarding points

The recipient is understood to be the user who receives the points awarded by the Partner.

The Partner is free to define the amount of points and the awarding criteria. It is common practice to award points proportional to the purchase amount (for example, 1 point for each euro paid), but this is not mandatory.

Each time the Partner awards points, the recipient simultaneously receives the same amount of daponto points. This means the recipient has a wallet of Partner points and a wallet of daponto points, accumulated across all partners.

2.1. Identifying the recipient

• If the recipient is already registered, they simply identify themselves through the QR code of the account or the mobile number linked to the account.
• If they are not yet registered, the mobile number is enough; the recipient receives the prompt to complete the registration.
• If the recipient does not provide any identification, points may be awarded anonymously: a code (or QR code) is generated which the Partner gives to the recipient, who has the indicated period (currently 15 days) to redeem the points - otherwise, the right to the points is lost.

Partner's responsibility towards the customer: to make the partnership with daponto and how it works known, and to inform where more information can be obtained.

2.2. Information recorded on awarding

• Amount of points to award - mandatory;
• Reference (for example, the invoice number for the sale) - optional.

3. Campaigns

Campaigns must always represent a discount and must mandatorily contain a title, a description and, where applicable, the conditions of use. The Partner may set, per campaign, start and end dates and the amount of points the customer needs to obtain the voucher.

Responsibility for the campaign and its content, including images, lies with the Partner. Campaigns may not include incitement to violence, sexual content involving minors, or any other content contrary to the standards generally regarded as normal and acceptable by society.

daponto may review, suspend or block campaigns that breach these conditions. Serious or repeated breaches may lead to the suspension or blocking of the Partner's account, which will then no longer be visible on the platform.

Users may report Partners' campaigns and profiles. daponto reviews reports and may apply the measures set out in this section.

4. Validation and ratings

On receiving a voucher, the Partner must validate it in its backoffice, through the voucher identifier or by reading the corresponding QR code.

Only the validation of daponto vouchers gives the customer the possibility of rating the Partner. For more detail, see the User Terms and Conditions.

5. Customers and data

The recipient is registered as the Partner's customer when they receive points from it or obtain a voucher from one of its campaigns.

The Partner may view a limited set of the customer's data: the name, country, age and loyalty data (points, interaction history and ratings). The email and mobile number only become accessible if the customer has expressly authorised it. The Partner does not have access to the date of birth (only the age) or to other personal data.

Among the available functions, the Partner may rate the customer, view the ratings the customer has given it, add notes and block the customer - which prevents the latter from receiving points, vouchers or discounts from that Partner. Vouchers already issued remain valid.

A customer who has blocked the Partner no longer appears to it: the Partner cannot find them to assign points, vouchers or discounts. Vouchers already issued remain valid.

5.1. Data protection

Customers' data is private and its provision to the Partner is intended exclusively for managing the loyalty relationship. Contact details may only be used with the express authorisation of the respective customer.

The Partner undertakes not to misuse customers' data and to comply with the applicable data protection legislation, including, where applicable, the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) in the European Union and the European Economic Area. In any processing it carries out of this data for its own purposes, the Partner acts as data controller and assumes the inherent obligations.

6. Collaborators

The Partner may add collaborators and define each one's level of access to the platform's features.

7. MTerminal APP

The MTerminal application, developed by daponto, is intended for member merchants and provides for access to the device's camera solely to read the QR codes used to identify users and to validate vouchers.

8. Final remarks

daponto reserves the right to change and update the information on this page without prior notice, so its regular consultation is suggested. Where there are changes, daponto will seek to notify its partners, without guarantee of doing so.

Any questions should be addressed to support@daponto.com.